Sold service quality assurance

In all our contracts we will abide by these six principles:

• Responsive: we aim to deliver our services when and where schools need them.
• Value for money: our services should be competitively priced and offer best value in terms of both cost and quality.
• Flexible: we aim to deliver services that can adjust to meet the changing needs of schools.
• Empathetic: we always seek to understand the values and unique needs of each school.
• Reliable: schools should always be able to have confidence in our services.
• Quality assured: all our actions are underpinned by robust, transparent quality assurance systems. 

All services provided to academies and free schools will be on council standard terms and conditions.