Citrix advice
All Citrix issues should be reported to the IT Service Desk: email servicedesk@derby.gov.uk or telephone 01332 640530. Please advise the helpdesk agent that you are calling from a school so that they can take your call without further signposting.
They will then ask you a series of questions in order to determine the nature of the problem and point the issue to the correct team for resolution.
Citrix access
You can request a Citrix account online.
Accessing Oracle through Citrix
Some schools are reporting issues with accessing Oracle through Citrix.
There are two main problems that schools have been encountering:
- Black screen when accessing Citrix
- Oracle and Vision are not opening when clicking on the icon
We have resolutions for both of these issues, which you can find in Problems getting access to Oracle and Vision through Citrix - guidance.
Password resets
If you need your Citrix password resetting, please call the IT Service Desk on 01332 640530.